All we wanted to do was return a vacuum cleaner. We had purchased it 5 days earlier, broken it after 20 minutes total use, and decided to get a different model. By the time we were successful we had involved most of the Wal-Mart’s night shift, provided entertainment for other shoppers, yelled at the store manager and received personal guidance on choosing a vacuum cleaner from the housewares department manager.
All of this only took about one hour. What a night.
Big Box Store Wins By Default
This is a story about a car breakdown, a “Big Box” retail store, and customer service.
Several weeks ago I had to make a weekend trip to mom’s house in the Hudson Valley area of upstate New York. I left on a Friday morning driving my venerable 2004 Rodeo, and arrived late afternoon. I spent Saturday performing the odd jobs which was the reason for my trip. I left for home 6:30 Sunday morning, and this is where my story starts.
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