All we wanted to do was return a vacuum cleaner. We had purchased it 5 days earlier, broken it after 20 minutes total use, and decided to get a different model. By the time we were successful we had involved most of the Wal-Mart’s night shift, provided entertainment for other shoppers, yelled at the store manager and received personal guidance on choosing a vacuum cleaner from the housewares department manager.
All of this only took about one hour. What a night.