Estimated reading time: 6 minutes
The term “Sticker Shock” typically means the shock at seeing just how much something new, usually an automobile, costs as determined by the price tag or sticker. After my recent experience with an auto dealership service department, I’m now extending the term “Sticker Shock” to auto maintenance. Honestly, with pricing that can only be described as obscene, auto dealers are putting themselves out of business.
Big Box Store Wins By Default
This is a story about a car breakdown, a “Big Box” retail store, and customer service.
Several weeks ago I had to make a weekend trip to mom’s house in the Hudson Valley area of upstate New York. I left on a Friday morning driving my venerable 2004 Rodeo, and arrived late afternoon. I spent Saturday performing the odd jobs which was the reason for my trip. I left for home 6:30 Sunday morning, and this is where my story starts.
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